Privacy Policy

This Privacy Policy sets out how BES Production Sdn Bhd (“we”, “our”, “us”) collects, uses, stores, and protects your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”).

By accessing or using our websites, platforms, or services (including registration and ticketing for events and exhibitions), you consent to the terms described below.

  1. What Personal Data Do We Collect?

    • Full name
    • Contact number
    • Email address
    • Company/Organization (if applicable)
    • Billing or payment information (processed securely via third-party platforms like Billplz)
    • IP address and browser details
    • Event registration or participation details

  2. How We Collect Personal Data

    • Register or purchase tickets through our online platform
    • Communicate with us via email, phone, or in person
    • Subscribe to newsletters or updates
    • Interact with our websites or digital tools
    • Are referred through our service providers or partners

  3. Cookies & Website Tracking

    We may use cookies or similar technologies to enhance your browsing experience and track session data. Cookies help us:

    • Personalize your user experience
    • Analyze site traffic and usage
    • Save your preferences for future visits

    You may adjust your browser settings to disable cookies at any time.

  4. How We Use Your Personal Data

    • To register your participation in events or exhibitions
    • To process ticketing and payment transactions
    • To send confirmations, reminders, or event-related updates
    • To respond to inquiries, feedback, or complaints
    • To improve our services and platform
    • To comply with legal or regulatory obligations

  5. Disclosure of Personal Data

    We do not sell or rent your personal data. We may share your data with:

    • Trusted partners, vendors, or contractors involved in event delivery
    • Payment processors (e.g., Billplz)
    • IT or digital service providers
    • Legal authorities when required by law

    All third-party recipients are required to handle your data in compliance with PDPA and only for the purposes described.

  6. Security of Your Personal Data

    We implement reasonable technical and organizational safeguards to protect your data, including:

    • Secure servers and encryption (e.g., SSL)
    • Restricted internal access
    • Firewall and anti-malware protection

    While we strive for data security, no method is 100% foolproof. You agree that we are not liable for unauthorized access caused by circumstances beyond our control, such as cyberattacks or third-party breaches.

  7. Data Retention

    We retain your personal data for as long as necessary to fulfill the purposes described above or to comply with legal, regulatory, or accounting requirements.

    When data is no longer needed, we will securely delete or anonymize it.

  8. Your Rights Under PDPA

    You have the right to:

    • Access your personal data
    • Correct or update inaccurate data
    • Limit the processing of your data
    • Withdraw consent (where applicable)

    To exercise any of these rights, please email us at contact@besproduction.my

  9. Withdrawing Consent or Unsubscribing

    You may opt out of receiving promotional updates or event notices by:

    • Clicking the “unsubscribe” link in our emails
    • Contacting us directly at the email below

    Note: Withdrawing consent may affect your ability to use our ticketing or event-related services.

  10. Updates to This Privacy Policy

    We reserve the right to update or amend this Privacy Policy from time to time in compliance with changes in laws or practices. Changes will be posted on our website, and continued use of our services will be deemed acceptance of the updated policy.

  11. Contact Us

    For any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact us at contact@besproduction.my